Return Policy Content:
Effective Date: [Insert Date]
At Ceiling Tile Manufacturers, we strive to provide our customers with high-quality products. If for any reason you are not completely satisfied with your purchase, we offer a clear and fair return process to ensure your satisfaction. Please read the following guidelines for returns and exchanges.
1. Return Eligibility
To qualify for a return or exchange, the following conditions must be met:
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The product must be in new, unused, and undamaged condition.
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The product must be returned within 30 days from the date of delivery.
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The product must be in its original packaging with all accessories and documentation included.
2. Non-Returnable Items
Certain items are non-returnable, including:
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Custom-made or specially ordered products that were made to your specifications.
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Products that have been installed or altered in any way.
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Clearance or sale items marked as “Final Sale.”
3. How to Return or Exchange a Product
If you would like to return or exchange an item, please follow these steps:
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Contact Us: Reach out to our customer support team at [Insert Contact Email] or [Insert Contact Number] to initiate the return process. Please provide your order number and a description of the reason for the return.
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Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the product.
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Packaging the Item: Carefully pack the item in its original packaging to prevent damage during transit. Make sure to include all parts and accessories.
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Shipping: Return shipping is the responsibility of the customer unless the return is due to a manufacturing defect or error on our part. We recommend using a trackable shipping service to ensure the item is returned safely.
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Refund or Exchange: After receiving and inspecting the returned item, we will process a refund to your original payment method or offer an exchange for a different product, depending on your preference.
4. Refunds
Once your return is processed, we will issue a refund to your original payment method. Please note that it may take up to 10 business days for the refund to appear on your account, depending on your bank or payment provider.
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Shipping Fees: The cost of shipping and handling is non-refundable unless the return is due to an error on our part or a defective product.
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Restocking Fees: In some cases, a restocking fee of up to 15% may apply for returned items, depending on the product type and condition.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a full refund at no additional cost to you. Be sure to report any damage within 7 days of receiving the item to ensure prompt resolution.
6. Exchanges
If you need to exchange an item for a different size, color, or style, please follow the same return process and place a new order for the desired item. Exchanges are subject to availability.
7. Cancellations
If you wish to cancel an order before it ships, please contact us as soon as possible. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. Once the order has shipped, the return policy will apply.
8. International Returns
For international orders, the customer is responsible for return shipping costs, and the return must comply with the regulations of the destination country. International returns may be subject to customs duties and taxes, which are the responsibility of the customer.